Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

We work to get every Crazy $20 Store find to you as quickly and reliably as possible. The information below explains our processing, delivery, tracking and delay procedures.

ORDER PROCESSING

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. An order-confirmation email confirms that we received your order; it is not a shipping confirmation.

If an item becomes unavailable or we cannot process an order within the stated time, we will contact you with the available options, including waiting for the item or cancelling it for a full refund.

DELIVERY ESTIMATES

For orders delivered within the United States, delivery usually takes 7–15 business days after dispatch. Delivery dates are estimates, not guarantees. Carrier delays, severe weather, peak seasons, remote destinations, customs and other events outside our reasonable control can extend delivery time.

If a different estimate is shown for a specific product or at checkout, that more specific estimate applies to that order. We do not guarantee expedited delivery unless an expedited service and delivery estimate are expressly displayed and selected at checkout.

THIRD-PARTY FULFILMENT AND SPLIT SHIPMENTS

Crazy $20 Store works with third-party fulfilment partners. Products may be dispatched directly from different warehouses or countries, so a multi-item order may arrive in separate packages and on different days. You will not be charged additional product costs because an order is split.

TRACKING

When tracking is available, we will email it after dispatch. Please allow 2–5 business days for a carrier's first tracking scan to appear. Tracking updates are controlled by the carrier and may occasionally pause while a parcel is moving between facilities.

SHIPPING CHARGES

Any shipping charge is calculated and displayed at checkout before you pay. Promotions or free-shipping offers apply only where shown at checkout and are subject to their stated conditions.

ADDRESS ACCURACY AND CHANGES

Please check your delivery address carefully before placing an order. Contact us within 12 hours if you notice an error. We will try to update the address, but changes cannot be guaranteed after processing begins. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to us for that reason, reshipping costs may apply.

DELAYS, LOST PACKAGES AND NON-DELIVERY

If we learn that your order cannot be dispatched or delivered within the promised or estimated timeframe, we will contact you and offer the option to accept the delay or cancel the affected item for a full refund.

If tracking has not updated for 10 business days, or your parcel has not arrived within 5 business days after the estimated delivery window, contact us so we can investigate with the carrier or fulfilment partner. If the parcel is confirmed lost, we will arrange a replacement or refund.

If tracking says delivered but you cannot locate the parcel, check with household members, neighbours, the delivery location and the carrier, then contact us promptly.

INTERNATIONAL ORDERS, DUTIES AND TAXES

The destinations we currently serve are shown at checkout. International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility and are not controlled by Crazy $20 Store. Customs procedures may delay delivery.

ORDER CANCELLATIONS

Contact us within 12 hours of purchase if you need to cancel. We will do our best to help, but an order cannot always be cancelled after processing or dispatch. After delivery, eligible items may be returned under our Return and Refund Policy.

CONTACT

For shipping help, email support@crazy20.store or use the contact form at crazy20.store/pages/contact. Please include your order number.

Crazy $20 Store
De Hoek Farm, Robertson, Western Cape, 6705, South Africa