Refund policy
RETURN AND REFUND POLICY
Last updated: August 17, 2026
We want every Crazy $20 Store order to feel like a smart, risk-free find. This policy explains how returns, refunds, exchanges, damaged items and cancellations work.
30-DAY RETURN WINDOW
You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unworn, in the same condition in which you received it, and returned with its original packaging and any included accessories. You will also need your order number or other proof of purchase.
HOW TO START A RETURN
Before sending anything back, contact us at support@crazy20.store or through the Contact Us page at crazy20.store/pages/contact. Include your order number, the reason for the return and, where relevant, clear photos or video.
If the return is approved, we will provide return instructions and the correct return address. Because our products may be dispatched by different fulfilment partners, the authorised return address can differ from the address shown on the parcel. Items returned without approval, or sent back to the sender address without our instructions, may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, incomplete or not what you ordered, contact us within 7 days of delivery with photos or video. Once verified, we will arrange an appropriate replacement, refund or other remedy. If a physical return is required for an approved damaged, defective or incorrect item, Crazy $20 Store will cover the reasonable return-shipping cost.
CHANGE-OF-MIND RETURNS
For an eligible change-of-mind return, the customer is responsible for the return-shipping cost and for using a tracked service. Original shipping charges are not refundable unless required by applicable law. We are not responsible for a return that is lost or damaged while being sent back.
NON-RETURNABLE ITEMS
We cannot accept returns of:
• personalised or custom-made products;
• gift cards;
• perishable goods;
• hazardous materials;
• intimate, hygiene or personal-care items after their seal has been opened or the item has been used;
• items marked final sale, except where they are faulty or applicable law provides otherwise.
Please contact us before purchasing if you are unsure whether an item is returnable.
EXCHANGES
The quickest way to receive a different item is to return the original item, if eligible, and place a new order after the return is approved. For verified damaged, defective or incorrect items, we may arrange a replacement directly.
CANCELLATIONS AND ADDRESS CHANGES
Contact us within 12 hours of placing your order if you need to cancel it or change the delivery address. We will do our best to help, but once an order has entered processing or shipped, a cancellation or address change may no longer be possible. Eligible shipped orders can still be returned under this policy after delivery.
REFUNDS
We will notify you after the returned item has been received and inspected. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may need additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@crazy20.store.
ORDER NOT RECEIVED
If tracking shows an order as delivered but you cannot find it, first check with household members, neighbours and the carrier. Then contact us promptly so we can help investigate. A refund or replacement for a lost order will be handled after the carrier or fulfilment partner has completed its investigation.
YOUR LEGAL RIGHTS
Nothing in this policy excludes, restricts or replaces any mandatory consumer rights or remedies available under the law that applies to you.
CONTACT
Email: support@crazy20.store
Contact form: crazy20.store/pages/contact
Crazy $20 Store, De Hoek Farm, Robertson, Western Cape, 6705, South Africa